IMAC
Installations, Additions, Moves and Changes (IMAC), are a post sales activity of procurement.
Most often the smaller enterprise will complete the procurement activity under intensive activity of the
vendor providing the product. Once the ‘sale’ has been concluded, the vendor tends to downgrade the level of
interest and follow through in the post sales process. This leads to the situation where the new products
not fully customised for best fit and optimum performance. As the new product moves past the magical three
month ‘post-implementation’ period the vendor activity ceases to exist.
ITSS eliminate this problem by means of continual service provision which can be concluded and undertaken by way of a service level agreement. ITSS will remain cognisant of the ever changing requirements of the enterprise and can adapt the technologies implemented to meet these changes. Having one organisation responsible for these services ensures standardisation and conformity thereby improving the effectiveness of deployed IT.
ITSS eliminate this problem by means of continual service provision which can be concluded and undertaken by way of a service level agreement. ITSS will remain cognisant of the ever changing requirements of the enterprise and can adapt the technologies implemented to meet these changes. Having one organisation responsible for these services ensures standardisation and conformity thereby improving the effectiveness of deployed IT.